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Policies

POLICIES

PAYMENT
You can pay us with a credit card by going thru our shopping cart system and filling out the necessary info or you can call us with your info during regular phone hours.

We accept Mastercard/Visa, Paypal, personal checks and money orders.  For orders by personal check, we will wait 14 business days for the check to clear before we send out your order. When ordering with a check or money order be sure to call us ahead of time to verify we have the items in stock or can get them. At that time we will give you a total amount including shipping/handling for you to mail in.

REFUNDS

We DO NOT offer returns, refunds or exchanges. All Sales Final.
Please ask questions regarding items before ordering. Many of the items on our website have to be special ordered for your order. We are more than happy to answer any questions for you in advance. Sizing is listed individually in the description of each item.

All transactions will be charged for at the time of ordering.



DAMAGED ITEMS
It is the responsibility of the person receiving the items to inspect them upon delivery. If anything has been damaged due to the delivery of the item, you would need to notify Moondance immediately within 2 days of receiving the item and it will be determined at that time if it will qualify or not and will require adequate photos to be mailed as well. There are no replacements on items that have been used then damaged or smell of perfumes, deoderants and show ANY SIGN of being worn. It is up to the consumer to take great care of each item to ensure it to remain in optimum condition. This includes all Moondance merchandise. 

CARING FOR YOUR NEW ITEMS
It is the responsibility of the person to take great care of your new merchandise. We strongly suggest dry clean only. If you do not know how to correctly clean and care for your new garments and costume pieces please see your local cleaners for proper instructions. Please be sure to clean you garment once you first receive it. Do this before wearing your garment for the first time and as needed after each use. Some items may actually need spot cleaned. Please see your local cleaners for proper care of your new merchandise. 

SHIPPING & HANDLING COSTS
If you order via the shopping cart, the shipping & handling charges will be automatically calculated. Otherwise, look at shipping/handling page for our shipping/handling rates. 

We are not responsible for paying any customs or duties for your purchase. Most international orders will be required to pay these fees. Please check with your regular postal carrier for these fees.

PRIVACY POLICY


Effective Date:  May 23, 2018


This privacy notice discloses the privacy practices for Moon Dance LLC and our website; www.moondancebellydance.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. 


It will notify you of the following:

What information we collect;

With whom it is shared;

How it can be corrected;

How it is secured;

How policy changes will be communicated; and

How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, our web manager & merchant provider other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 


Your Access to and Control Over Information 


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:


info@moondancebellydance.com

503-826-8899


~ See what data we have about you, if any.

~ Change/correct any data we have about you.

~ Have us delete any data we have about you.

~ Express any concern you have about our use of your data

Orders 


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


Sharing 


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 


Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.


Cookies 


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.


Links 


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Surveys & Contests 


From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever our privacy policy changes all noted changes will be noted directly to our privacy policy page here.


Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 503-826-8899 (leave a message if we are unavailable so we can return your call) or via email at info@moondancebellydance.com.